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After-sales operations for small and mid-size online stores

What happens after the order is still your store.

ShopDesk puts "where is my parcel?" questions, withdrawal statements, returns, exchanges and claims in one place. Customers handle it themselves on a branded portal; you see every case in a single inbox.

Create a free account How it works

Platform independent. Connected in 15-30 minutes, no developer needed.

Customer portal - example Order #48211

  1. Handed to carrier

    GLS - tracking available

  2. Delivered

    Wednesday, 14:12

  3. Return approved

    Case RET-01JX7K

  4. Refund initiated

    EUR 34.90 - original payment method

Available actions

Track parcel Start a return Report a problem

How it looks today

Post-purchase questions live in email threads, spreadsheets and memory.

Every store gets the same messages. The difference is how many minutes each answer costs and how many cases get lost in the threads.

What the customer sees

Four steps the customer completes on their own.

  1. 1

    Opens their order

    From the order confirmation email with a secure link, or with order number and email plus a one-time code. No registration, no password.

  2. 2

    Sees where the parcel is

    One status timeline built from your store platform and carrier data. The "where is my parcel?" question never gets written.

  3. 3

    Starts what they need

    Withdrawal, return, exchange, claim or cancellation - only the buttons your rules allow are shown.

  4. 4

    Gets confirmation, you get a case

    The customer receives email confirmation at every step. You see the case in your inbox: what happened, when, and under which rule.

Features

One admin for every post-purchase case.

Order tracking

Order, payment, parcel and return status on one timeline, in your store branding.

Online withdrawal

Timestamped, immutable withdrawal statements with automatic confirmation. Kept separate from the physical return.

Returns and exchanges

Eligibility checks against your own policy, reasons, photos, approval, label or instructions, receipt, closure.

Claims and warranty

Damaged, defective, incomplete items - with photos, conversation, assignee and deadline.

Cancellation

While the order is still reversible the customer cancels it themselves. After that you receive a request.

Case inbox

New, needs action, waiting for customer, waiting for return, refund pending, closed. Filter by store, type, assignee and SLA.

EU online withdrawal

The withdrawal button your customers will look for from June 2026.

Under EU consumer rules (Directive 2023/2673) contracts concluded online must offer the consumer a clear online withdrawal function. ShopDesk provides the technical side: a visible withdrawal button, customer identification, a summary screen, an explicit confirmation step, exact timestamp, confirmation on a durable medium and provable retention of the statement.

  • Versioned withdrawal text and policy - every case references the version in force at submission
  • Immutable statement copy with checksum
  • Product and country exceptions configured by you
  • Withdrawal is not the return: logistics may start after the statement, but never in the same record

ShopDesk supports the technical implementation of the process. Configuring your own legal terms, exceptions and deadlines is the merchant's responsibility; seek legal advice for legal questions.

Withdrawal statement

immutable
Case
WDR-01JX7KQ9
Submitted (UTC)
2026-08-27T09:41:07Z
Policy
withdrawal v3
Confirmation
email, delivered
SHA-256
9f2c4e1a…b17a

Integrations

Works with any store platform.

We receive order data through the API or webhooks, including from custom platforms. Native connectors are on the way.

  • Generic REST API Available
  • WooCommerce Coming soon
  • Shopify Coming soon
  • Shoprenter Coming soon
  • UNAS Coming soon
  • PrestaShop Coming soon
  • Shoptet Coming soon

Pricing

Affordable for a small store too.

Only processed orders count. An order counts once, even if it updates ten times.

Free

Free

  • 1 store
  • 50 orders / month

Order tracking and basic withdrawal, with ShopDesk branding.

Get started

Starter

9,90 EUR / month

  • 1 store
  • 500 orders / month

Returns, claims, email templates, basic analytics.

Get started

Growth

Popular

24,90 EUR / month

  • 3 stores
  • 2 000 orders / month

Custom branding, custom return policy, API and webhooks, more agents.

Get started

Pro

59,90 EUR / month

  • 10 stores
  • 10 000 orders / month

Custom domain, white label, advanced roles, SLA and reports.

Get started

Higher volume, custom retention, dedicated onboarding: contact us. hello@shopdesk.listpro.hu

Prices are net, in EUR, and may change during the launch period. Plan limits never block a customer from completing a legally required action.

Security and privacy

Your customers' data stays yours.

No customer passwords

Signed links and one-time codes with attempt limits. An order number alone is never enough.

Strict tenant isolation

Every query is scoped to your organization; automated tests prove another store is never visible.

Audited actions

Approvals, rejections, refunds, policy changes: who, when, what - traceable.

Data minimisation

We store only what after-sales handling needs, on EU servers, with configurable retention.

Start on the free plan, connect your store, and see what your customer sees.

Create a free account Questions? Write to hello@shopdesk.listpro.hu