Terms of service

1. The service

ShopDesk is a SaaS that supports after-sales handling for online stores (tracking, withdrawal, returns, claims, cancellations, refunds). It connects to the Merchant's shop and provides a self-service portal for customers.

2. Account, plans, fees

Plan contents and prices are listed on the pricing page; prices are net EUR, billed monthly through Stripe. During the trial the service can be used without a card. Exceeding the monthly order allowance results in warnings and an upgrade prompt; customers' legally required actions are never restricted.

3. Merchant obligations

• Lawful processing of its customers' data, own privacy notice.
• Correct configuration of return and withdrawal rules; the system does not allow going below the legal minimum.
• Confidential handling of integration credentials.

4. Availability, support

Target availability 99.5% monthly; maintenance is announced in advance. Support: hello@shopdesk.listpro.hu. SLA reports on the Pro plan.

5. Liability

The provider's liability is limited to the fees paid in the given month; no liability for indirect damages. Legal obligations towards customers (accepting withdrawals, refunds) remain with the Merchant.

6. Termination, data

The Merchant may cancel at any time; after suspension the account is deleted after a 30-day grace period during which a data export can be requested. Deletion is final.